Return & Exchange Policy
At Reverra Jewels, we want you to shop with confidence. Please review our return and exchange policy below carefully before placing your order.
Return Eligibility
We accept returns for both defective and non-defective products for eligible items purchased from Reverra Jewels.
To be eligible for a return:
- Return requests must be initiated within 7 days from the delivery date.
- Once your return request is approved, the item must be shipped back within 7 days.
- Items must be:UnwornUnusedUndamagedReturned in original conditionReturned with all original packaging and documentation
Exchanges
We accept exchanges for eligible items.
Accepted Return Methods
Returns may be completed:
- By mail
- In-store (if applicable)
Return Shipping
- A prepaid return label may be included in the package or provided after approval.
- Return shipping is free for approved eligible returns.
- No restocking fees apply.
Included Items Required for Return
All returned orders must include:
- Original jewelry box
- Gift packaging (if provided)
- Jewelry cleaner or complimentary accessories
- Any free gift received with purchase
If a complimentary gift is not returned, the retail value of the gift may be deducted from the refund amount.
Diamond Certificates
For products that include a diamond certificate:
- The original certificate must be returned with the item.
- A replacement fee of $50 per missing certificate may be deducted from the refund.
Refund Processing Time
Approved refunds are processed to the original payment method within 5–10 business days after the returned item is received and inspected.
Eligible Products
Eligible items may include:
- Ready-to-ship jewelry
- Made-to-order jewelry
- Loose diamonds or gemstones
Store Credit Policy
Certain custom jewelry or special-order items may only qualify for store credit.
Store credit:
- May only be used once toward a future purchase
- Cannot be redeemed for cash
- Final purchases made using store credit are not eligible for additional returns or exchanges
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale items
- Engraved or customized products
- Items altered, resized, repaired, or modified by third parties
- Worn or damaged items
- Items returned without authorization
- Packages refused upon delivery
Shipping Address Changes
For security purposes, shipping addresses cannot be modified after an order has been placed. Please verify your shipping information carefully before checkout.
Return Authorization
All returns require prior approval from Reverra Jewels. Unauthorized returns may not be accepted.
Contact Us
For return or exchange requests, please contact our support team before sending any item back.
